Service Desk and Control Center Technician (NOC Technician)

• Monitor and report on services availability and performance to ensure SLAs.
• Operate as the first point of contact for internal and client requests.
• Perform request distribution, escalation and communication within Raxio’s teams and clients as defined on Raxio’s process and procedures.
• Respond or assist in request execution or incident troubleshooting and resolution.
• Provide or assist in support for ICT related issues for Raxio’s teams, or clients through remotehands services.
• Open tickets based on incidents and requests and follow up to ensure closure.
• Maintain up-to-date and accurate records of assets and activities in Raxio’s DCIM. CMMS and all other digital platforms.
• Comply with safety, security, legal, and regulatory standards promoting a zero-accident culture.

• Minimum of bachelor’s degree in ICT related fields.
• Possess a minimum of tree (3) years of experience in working in ICT environment
• Possess a minimum of two (2) years of experience in a monitoring and ICT service desk support role.
• Experience working in critical services or environment preferred.

Empresa líder em TIC / Telecomunicações