Service Manager

• Managing the service level of existing contract (e.g., customer, vendor, etc.).
• Designing and documenting the Service Level Management process, policies, rules, and guidelines.
• Examining the best way on how to position Raxio’s services in the market.
• Developing and maintaining Service Training Programs.
• Ensuring proper escalation and notification of the NOC Team.
• Performing regular reviews of SLA and service monitoring complaints and satisfaction.
• Managing performance and trends capacity and equipment incidents.

• Minimum of bachelor’s or equivalent in Electrical and Computer Engineering or related fields.
• Relevant professional qualifications in ITIL or related certifications.
• Cisco Certified Network Professional (CCNP) in Routing and Switching or Data Centre or Cisco Certified Design Professional CCDP or Equivalent.
• Certifications in Network Security or Firewall preferred.
• Certification in Data Center or Critical Facilities Management Systems preferred.
• Minimum of five (5) years of manager level experience in administering enterprise infrastructures in large enterprises.
• Minimum of five (5) years of experience leading Networking teams.
• Minimum of three (3) years of experience in NOC or related fields.

Empresa líder em TIC / Telecomunicações