NOC and Help Desk Engineer

Responsibilities:

Provide first-level support to end users and escalate complex incidents.

Monitor infrastructure and applications proactively.

Support ticket resolution within SLA timeframes.

Document incidents, problems, and solutions.

Required Skills:

Basic knowledge of Dell servers, storage, Cisco network devices, firewalls (Fortinet/Palo Alto).

Exposure to VMware, Red Hat, Microsoft environments.

Familiarity with monitoring tools (Dynatrace, Nagios, Zabbix).

Preferred Knowledge:

Rockfagz.

ElasticSearch.

Empresa líder em TIC / Telecomunicações