Technical Consulting Engineer - Data Center (Data Center Switching, Application Centric Infrastructure)
Cisco Systems - Oeiras, Lisboa
Fechado
Contrato
Tipo contrato
Contrato de serviços
Oferta aberta até
23/09/2019
Descrição
Cargo
Technical Consulting Engineer - Data Center (Data Center Switching, Application Centric Infrastructure)
Indústria
Número de vagas
1
Descrição da função
Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.
The Business Entity CX Support Services is a team of world-class technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.
Do you like diving deep into complex solutions?
The Team:
In this team of technical experts, you will continuously learn about the cutting-edge products from Cisco and partners in the Data Center world.
Role and responsibilities:
1. Provides second/third level technical support for Data Center technologies
2. Advanced Troubleshooting consisting of one or more of the following areas: - Data Center Services Support - Data Center Switching Support - Data Center Computing Support
3. Applies analytical skills and technical knowledge to solve product and software problems of moderate to high complexity.
4. Acts as a technical expert and provides support on a world-wide basis.
5. Interacts across TAC (Technical Assistance Center) teams and development teams at peer level
Desired Education:
Bachelor's, technical bachelor or equivalent foreign degree in Computer Science, Computer Engineering, Electrical Engineering or related field, combined with progressive relevant experience
- Sound knowledge and experience within at least one of the areas: Data Center Services Support, Data Center Switching Support
- Cisco certification is a plus, but not mandatory. Other vendor's qualifications and experience are welcome.
- Experience in Python or other programming languages is beneficial.
- Experience in Linux is beneficial.
- Prior customer support experience is beneficial but not required.
- Fluent level of English is required.
Desired Skills:
- Organized, self-motivated, flexible, fast learner.
- Strong analytical and troubleshooting skills.
- Experience in crisis management skills and ability to handle critical customer issues/problems.
- Able to determine problems and deliver solutions with a high level of customer satisfaction.
- Ability to determine root cause and resolution for previously unknown problems.
Do you like diving deep into complex solutions?
The Team:
In this team of technical experts, you will continuously learn about the cutting-edge products from Cisco and partners in the Data Center world.
Role and responsibilities:
1. Provides second/third level technical support for Data Center technologies
2. Advanced Troubleshooting consisting of one or more of the following areas: - Data Center Services Support - Data Center Switching Support - Data Center Computing Support
3. Applies analytical skills and technical knowledge to solve product and software problems of moderate to high complexity.
4. Acts as a technical expert and provides support on a world-wide basis.
5. Interacts across TAC (Technical Assistance Center) teams and development teams at peer level
Desired Education:
Bachelor's, technical bachelor or equivalent foreign degree in Computer Science, Computer Engineering, Electrical Engineering or related field, combined with progressive relevant experience
- Sound knowledge and experience within at least one of the areas: Data Center Services Support, Data Center Switching Support
- Cisco certification is a plus, but not mandatory. Other vendor's qualifications and experience are welcome.
- Experience in Python or other programming languages is beneficial.
- Experience in Linux is beneficial.
- Prior customer support experience is beneficial but not required.
- Fluent level of English is required.
Desired Skills:
- Organized, self-motivated, flexible, fast learner.
- Strong analytical and troubleshooting skills.
- Experience in crisis management skills and ability to handle critical customer issues/problems.
- Able to determine problems and deliver solutions with a high level of customer satisfaction.
- Ability to determine root cause and resolution for previously unknown problems.
Requisitos
Titulação mínima
Frequência universitária
Experiência exigida
nenhum Anos
Nacionalidade
Não definido
Línguas
Não definido
Area funcional
Competências
Não definido
Aptidões necessárias
.
Empregador
Nome do empregador