Senior Client Servicing Manager

As a Senior Client Servicing Manager at AdMonks Angola, you will serve as the primary strategic partner for our enterprise clients, guiding them through brand evolution, performance marketing, and full-scale digital transformation. You will manage high-value corporate accounts across Angola's core growth sectors. Your mandate is to translate complex business challenges into unified creative and technological strategies that drive measurable revenue and improve customer experience.

1. Act as the lead strategic liaison between enterprise clients and internal agency teams spanning Strategy, Creative, Performance Marketing, and Technology.
2. Cultivate deep, trusted relationships with C-level executives, CMOs, and Directors within the Angolan corporate ecosystem.
3. Deconstruct client business requirements into highly effective briefs that seamlessly bridge traditional creative campaigns with advanced digital ecosystem needs (CRM, ERP, and AI integrations).
4. Proactively identify organic growth and upselling opportunities within existing accounts, demonstrating how advanced tech and marketing automation can drive additional ROI for their brands.
5. Directly manage account profitability, overseeing client budgets, financial forecasting, and timely coordination of invoicing.
6. Lead regular progress reviews, campaign presentations, and data-driven performance updates, ensuring client alignment at every stage of execution.
7. Mentor and supervise junior team members, establishing a benchmark for client service excellence in the Luanda market.

1. 8+ years of experience in client servicing or account management within a top-tier advertising, digital, or business consulting agency.
2. Proven track record of managing large-scale, high-budget corporate portfolios in enterprise sectors (Banking, Telecom, or Oil & Gas).
3. Robust commercial awareness and an understanding of how to blend brand positioning with digital metrics, web/mobile apps, and technology-driven customer platforms.
4. Digital Briefing & Strategy for guiding the creative team on social-first content formats, community building, and digital-native campaigns.
5. Social Media Ecosystem Knowledge: Hands-on experience managing enterprise social media grids, content calendars, and digital brand tracking in the Eligibility and Skills section.
6. Performance Literacy: Added specific line items requiring them to understand social media analytics, performance marketing campaign metrics (Meta, LinkedIn, Google Ads), and reporting dashboards so they can confidently explain digital ROI to C-level clients.
7. Full professional proficiency in both Portuguese and English (written and verbal) is essential for handling local corporate accounts and aligning with global implementation teams.
8. Exceptional negotiation, communication, presentation, and conflict-resolution skills.
9. Ability to maintain confidence, structure, and strategic focus while managing tight deadlines and corporate pressures.

AdMonks is the integrated marketing arm of Meridian Solutions Inc.
We’re a growth-oriented digital marketing agency committed to positioning your brand in a way that cultivates a deep emotional connection with your audience. We’re contemplative, meticulous and bursting with ideas. Our experience spans across diverse industries, including healthcare, automotive, food and beverage, retail, and environment.
A successful digital transformation requires a major shift in sales goals through thoughtful planning and execution. AdMonks delivers specialized expertise in guiding brands through their strategic evolution, offering consistent solutions with a track record of success. From data-driven social media campaigns and inspirational content to branding and stellar video production capabilities, we offer a comprehensive suite of services aligned with your marketing objectives.