Infra & Application IT Support Coordinator

Business Group with a strong presence in the Angolan market - Luada, Luanda



Tipo contrato
Tempo indeterminado
Oferta aberta até


Infra & Application IT Support Coordinator
Número de vagas
Descrição da função

• Create of new simple reports/ SQL Reporting Services
• Conduct Analysis Services Maintenance and Customization
• Support technical issues raised by end users.
• Support any application failure or break down.
• Perform Training for new joiners based on the specific field enrolled in (Purchasing, Distribution, Warehouse …) as per Webcor Standard implementation process.
• Report to Second level of BPA support Team for complex issues.
• Perform Installations of Business application and Set up…
• Arrange and participate in meetings, conferences, and project team activities.
• Develop and maintain excellent relationships with key internal and external decision makers, existing partners and shareholders and other relevant players.
• Answer/respond to incoming requests and resolve customers incidents and problems
• Act as a single point of contact for resolution of issues
• Document customer requests in call tracking system
• Interact with customers co-workers in EMEA to diagnose and resolve problems
• Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems
• Support feature, functionality, and usage of specific applications
• Troubleshoot software and hardware problems
• Provide level 1 and 2 technical support
• Stay current on and adhere to established policies, procedures and documentation


Titulação mínima
Experiência exigida
3 Anos
Português, Inglês
Não definido
Aptidões necessárias
  • Minimum of 3 years experience
  • Bachelor degree in information system
  • Preferrably Angolan Nationality
  • Obligatory Languages: English and Portuguese
  • Desirrable Languages: French
  • Have Knowledge in Microsoft SQL Server (Database Maintenance)

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