Country Manager de Cargo Maritimo - Country Manager of Ocean Freight



Tipo contrato
Tempo indeterminado
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Country Manager de Cargo Maritimo - Country Manager of Ocean Freight
Número de vagas
Descrição da função

The Country Head of Ocean Freight is responsible for the country affairs of the Ocean Freight FCL and LCL products, including Container Logistics Management. He/She follows the instructions of the Region Head of Ocean Freight and ensures execution in his/her country. He/She will work closely with Region Trade Lane Management and with Region Ocean Freight Standards & Governance (LCL & FCL respectively).

The primary purpose of this role is:
i. To execute the Region Ocean Freight product and procurement strategy at COUNTRY level.
ii. To ensure the implementation of Region Ocean Freight Standards & Guidelines at COUNTRY level, in cooperation with Region FCL & LCL Ocean Freight Standards & Governance.
iii. To monitor operational performance of carriers.
iv. Be Accountable for the overall operational performance in his/her COUNTRY.
v. To monitor budget and EBIT2 performance of ocean freight related products at COUNTRY level.

Key Tasks

Trade Lane Management & Procurement
• Execute VOC/NVOCC Carrier Policy/Strategy within PA group policies, including monitoring of adherence to Region Carrier Policy.
• Regular exchange with Region Ocean Freight on Region Carrier Policy including corrective actions.
• Maintain and cultivate regular contacts with carriers and vendors at COUNTRY level.
• Report to the Region Head of Ocean Freight about meetings and agreements with defined carriers and vendors.
• Ensure that capacity agreements for FCL are maintained in the respective systems.
• Interface between COUNTRY Ocean Freight and Region Ocean Freight in steering execution of Trade Lane Concept (incl. monitoring).
• Regular exchange with Region Ocean Freight about local opportunities / rate levels.
• Monitor Inbound/Outbound volume development/trade lane aligned with target setting.
• Actively engage in preparation of launching of new guaranteed Panalpina CCS services.
• Support implementation of EDI Interfaces and ocean freight IT applications.
• Prepare and manage all relevant product information needed by Region Ocean Freight LCL to maintain data in Ocean Freight LCL product modules.
• Track COUNTRY procurement execution against plan with respect to volumes and carriers and initiate and track corrective actions as required.
• Provide input to Region Trade Lane Management on pricing analysis and support resolution of Region concerns (e.g. better pricing / selection of core carriers, co-loaders and strategic vendors).
• Create and maintain Country rate visibility.
Support of Sales Functions
• Execute sales strategy jointly with COUNTRY Marketing & Sales to fulfill given growth targets.
• Support Marketing & Sales in creation of Target Lists and in Pricing Issues.
• Validate and ensure market conforming MSR / pricing proposed by COUNTRY Sales and resolve discrepancies with Region counterparts.
• Provide bid support to Region Tender Management on Country rates, consolidation opportunities, and network constraints.

Country Business Implementation
• Stay informed on the closing report at the end of each account implementation project. Analyze and identify root cause problems.
• Coordinate critical operational interventions, as directed by the bid owner, to secure short term stability of account.
• Support operational delivery.

Ocean Freight Operational Delivery (in cooperation with the Region Ocean Freight Operations Manager)
• Define, optimize and implement Region standards & guidelines, as directed by the Region Ocean Freight Standards & Governance Manager and in line with Global Guidelines and Standards.
• Provide feedback on procedures and give guidance to efficiently analyze and qualify potential improvement initiatives, driving timely implementation within the organization and monitoring adherence to implemented standards.
• Support the development of process guidelines and templates to assist implementation and adherence to processes.
• Support the development of a cross-functional planning schedule to synchronize all planning processes and ensure adherence to this schedule by respective organizations.
• Define KPI framework to be applied in the Region for SLAs with carriers and NVOCCs, as directed by Region Ocean Freight Trade Lane Manager
• Monitor performance (sub-contractors, productivity, quality of service, data, incident mgmt) and initiate, implement and control corrective actions.
• Evaluate and monitor operational risks, ensure contingency planning, and implement corrective actions.
• Implement and execute Pantainer Instructions.
• Support implementation of EDI Interfaces and Seawarder application platform.
• Monitor execution of LCL route network grid to/from worldwide CFS locations within defined scope of responsibility including compliance thereof.
• Monitor development of payload utilization in existing PA CCS services (CBM/TEU and CBM/UNIT).
• Monitor compliance with government rules & regulations related to execution of NVOCC Carrier Strategy/Policy.
• Monitor compliance with reporting of volumes/statistics.
• Manage subcontractors on COUNTRY level in line with Global Standards.
• Define, evaluate and monitor performance of booking staff.
• Drive continuous improvement of COUNTRY operations.

General Management
• Escalate quality / performance issues to Region Ocean Freight when necessary.
• Overall responsibility for file maintenance; shipping run, ASI ratio, DSO, job costing accuracy as per guidelines or defined targets.
• Ensure the correct and full use of standard operational applications (FOS, PanTrace, PRT etc.).
• Adhere to global standards/KPIs regarding identification of incidents through IHT tool.
• Update and support rolling forecast estimates on a monthly basis.
• Monitor productivity KPIs against budget.

Decision Making Authority

• Authority as delegated by the Country Manager, in accordance with Region standards and guidelines and Competence Sharing Agreements.
• Performance management of assigned team.
• Service offering in line with corporate guidelines.

Function- / Market & Industry Knowledge / Business Acumen / Process working
• Excellent knowledge of the ocean freight industry

Good knowledge of
• Panalpina's strategy and products.
• Trends and opportunities.
• Markets (customers, competitors, suppliers, overall environment).
• Procurement and capacity management for ocean freight, including service contracts.
• Business administration.
• Supplier management, NVOCC operations and applicable rules.
• The COUNTRY concerned, including knowledge of local suppliers.
• Local laws and regulations.

Knowledge of
• finance
• controlling
• process engineering and improvement methodologies


Titulação mínima
Experiência exigida
7 Anos
Não definido
Português, Inglés
Não definido
Aptidões necessárias

• Minimum 5 years of ocean freight experience either on the forwarder or carrier side.
• Minimum 5 years of experience in people management and leadership, including recruitment, training & development, coaching, conflict and performance management.
• Work experience in a global forwarding / logistics company.
• CIFFA or equivalent.
• Fluent in English (written and spoken)
• Other languages (written and spoken) an asset

• High level of accuracy, credibility and accountability;
• Ability to be effectively managed through KPI setting and measurement;
• Capable to generate creative ideas/solutions;
• High result orientation;
• High accountability, responsible, reliable, detailed oriented;
• Strong strategic planning and organizational skills – prioritize, plan, assign and control;
• Effective listening;
• Ability to clearly and concisely present both written and/or oral information;
• Effective team player and advanced interpersonal skills;
• Initiative and pro-active.

Educational background / Work experience
• Higher education level recommendable – ideally a Degree in Accounting;
• Relevant experience – minimum 3-5 years;
• Profound knowledge of local GAAP;
• Profound knowledge of accounting processes;
• Profound knowledge of local tax legislation.

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