BU Operations Assistant - Soyo



Tipo contrato
Tempo indeterminado
Oferta aberta até


Nome do empregador










BU Operations Assistant - Soyo
Número de vagas
Descrição da função

To conduct sea freight operational tasks with high productivity and operational excellence in order to ensure customer satisfaction by fast and smooth cargo clearance and delivery.

• Carry our tasks regarding file management in a timely and correct manner:
- documentation check together with the team leader;
- file opening;
- collection of missing documents;
- preparation of file for pre-clearance\clearance;
- follow up of the process with Customs Clearance department;
- preparation of file for invoicing;
- follow up of the e-filing for physical file control;

• Update regularly:
- Operational Maps (excel follow up file);
- FOS;
- Pantrace;
- Intrac;
- Other files\program as required
• Follow instructions of the team leader\management regarding the contact with clients, including:
- Provide timely and accurate information;
- Prepare and send status reports as requested;
- Advise clients on delays and their consequences (fines, etc);
- Participate in the meetings with the client;
- Educate the client on processes and procedures regarding requirements for shipping to Angola and customs clearance checklist;
- Other tasks as requested by Operations Supervisor;
• Other
- Keep abreast of current and new contracts\tariffs and assist Marketing 6 Sales department as necessary;
- Endure correct implementation of all Panalpina Processes and procedures;
- Keep abreast of Panalpina services and new developments;
- Participate actively in improving the quality of Panalpina operations and services;
- Apply HSE rules and requirements at your function and report HSE observations;
- Keep your workspace organized and follow Clean Desk Policy;
- Apply the CISP and respect the code of conduct;
- Carry out other tasks as required by management;

Function / Market & Industry Knowledge / Business Acumen / Process working
• Freight Forwarding Know-how;
• Operational know-how (customer service, document processing, customs clearance);
• Understanding of PA strategy and products;
• Knowledge about markets and competitors;
• Understanding of business principles and language, incl. the fundamentals of finance and profitability;
• Business administration competence;
• Overall understanding of business processes and interdependencies;
• Knowledge in freight forwarding and logistics;


Titulação mínima
Experiência exigida
2 Anos
Não definido
Português, Inglés
Não definido
Aptidões necessárias

• Higher education level;
• Fluent in Portuguese and English

• Ability to be effectively managed through KPI setting and measurement;
• Ability for systematic and rational analysis to identify the root cause of problems;
• Capable to generate creative ideas/solutions;
• High result orientation and customer focus;
• High accountability, responsible, reliable, detailed oriented;
• Strong strategic planning and organizational skills – prioritize, plan, assign and control;
• Ability to shape conversations to ensure focus and understanding;
• Effective listening;
• Willingness to engage in constructive confrontation;
• Ability to clearly and concisely present both written and/or oral information;
• Effective team player and advanced interpersonal skills;
• Initiative and pro-active;

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