IT Support technician / Técnico de Suporte TIC

Fechado

Contrato

Tipo contrato
A definir
Oferta aberta até
10/09/2016

Empregador

Nome do empregador

Supercom

Localização

Cidade

Luanda

País

Angola

Descrição

Cargo
IT Support technician / Técnico de Suporte TIC
Número de vagas
3
Descrição da função

Responsible for the installation and maintenance of IT equipment including workstations, printers, scanners, and other peripherals. Supporting customers using remote access technologies and also by visiting client sites.

Requisitos

Titulação mínima
Formação Técnico Profissional
Experiência exigida
2 Anos
Nacionalidade
Angola
Línguas
Português, Inglés
Area funcional
Competências
Não definido
Aptidões necessárias

• Diagnosis of desktop, application, networking and infrastructure issues.

• Experience of supporting a wide and varied client base.

• Troubleshooting PC’s, laptops and mobile devices.

• Providing 1st /2nd line support.

• Maintaining a log of all problems detected and system backups.

• Responsible for maintaining backups and for project work such as new builds.

• know how to build images and deploy (with Acronis \ ghost) 

• Working with a TCP/IP network environment, including DHCP, DNS and Ethernet

• Working closely with software suppliers to resolve operational issues.

• Configuring and managing backup & restore procedures.

• Travelling to client sites to help with installs, deployment, and troubleshooting.

• Configuration and testing of any new hardware and software.

• Schedule maintenance and teach clients to use programs

• Install software \ peripherals and perform tests on computer equipment and programs

• Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003 and 2007, Windows Server, Small Business Server 2003/2008, Active Directory management Exchange 2003/2007, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.

• Ability to write simple SQL queries.

• Work with staff overseas for granting access and other services when needed.

• Send an end of day report

• Fluent in English - speaking and writing

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