Sponsor Relations Assistant

Position: Sponsor Relations Assistant

Reporting To: Sponsor Relations Manager

Contract Type: Fixed-Term

Location: Lusaka

Apply By: 22nd February 2019

Role Summary

To review and quality check all incoming and outgoing correspondence and ensure timely delivery of accurate information about the sponsored children to their sponsors.

Responsibilities:

• Scrutinizes all direct packages received and creates reports in the memo software.
• Quality checks and complete memo inquiries in the memo software.
• Encodes memo and direct packages related photos in the child data base.
• Tracks and monitors direct package and memo inquiries.
• Prepares and packs the necessary letters for the weekly shipment.
• Encodes the updated family record and the participation photos for the sponsored children and youth
• Generates statistics, create reports from the CDB for family records and participation photos
• Assists during all departmental trainings for the field staff and volunteers in specific issues of sponsor relations.
• Maintain department’s filing system.
• Perform any other tasks that the immediate supervisor may assign from time to time.

Qualifications and Experience:

• Full Grade 12 School Certificate.
• Bachelor’s Degree in Development Studies- or related field
• Two (2) years experience working in an International NGO preferably in a charity/developmental NGO
• Computer literate and should be able to use word, excel and internet- a must.
• Training in Project Planning and Management will be an added advantage.

Technical and Behavioural Competencies

• Must be very fluent in English
• Experience working in a similar position/environment
• Must posess good analytical skills, accuracy and particular attention to detail.
• Must have good organizational skills and must be able to work in a very busy environment.
• Must be a self-starter and a team player.
• Must have good communication and interpersonal skills

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