Social Media Specialist

Lead on social media profiles and social content strategy for Portugal in support of Social

Media strategy;

· Design and deliver Social Media content and campaigns to increase our engagement, brand

awareness and consideration, analysing KPIs by creating dashboards and reporting as

needed;

· Coordinate partners, agencies and stakeholders to deliver best in class Social Media strategy

for Portugal;

· Support customer care and listening from Social, ensuring the queries and complaints on

Social are correctly and quickly solved;

· Manage Digital projects and initiatives to create and deliver the digital strategy;

· Collaborate with international offices to bring learnings and best practice into Portugal

processes and interactions;

· Support Digital Comms strategy (SMS, Emails, Whatsapp, etc.) and delivery in Portugal and

align with communications plans using integrated marketing communications;

· Support the prioritisation of enhancement changes that will be implemented through IT to

achieve business benefit;

· Update and manage digital content via content management tool, work closely with

stakeholders to deliver changes to meet requirements and timelines.

Social Media on Multinational Company
Responsible for the management of Social Media presence

• Degree in Management or Marketing, or similar;

· Proficient in Portuguese and English;

· Experience as a Social Media Analyst (m/f)

· Knowledge in Spanish would be desirable, though not mandatory;

· Proficient in MS Office.

Minimum 3 years' experience in similar positions;

· Knowledge of social media and digital platforms & tools and best practice with experience in

implementation and optimisation;

· Specific Social Media experience in planning, delivering and reporting on contents and

campaigns;

· Experience developing business strategies, propositions and seeing these through to the

delivery of actionable results;

· Results orientated with a track record of consistently delivering agreed objectives;

· Desirable: understanding of the insurance industry, financial services or other regulated

industry, including external influences and internal functions;

· Demonstrate an ability to work as part of a team and with numerous parties in order to achieve

intended results;

· Planning capacity.